Customers ask the same questions all day, and at night too, on WhatsApp.客户整天在 WhatsApp 上问同样的问题，半夜也在问。
An AI front desk answers from your live business data and passes the rest to your staff.AI 前台依据实时业务数据作答，其余的转交给员工。
AIRH Product CatalogueAIRH 产品目录
From people chasing every process to AI running the routine, while people make the decisions. 从「人手盯流程」，到「AI 跑流程、人来做决定」。
AI agents that plug into how you already work (WhatsApp, spreadsheets, your CRM, your machines), helping Malaysian SMEs lower cost and raise efficiency one process at a time. 用 AI 智能体集成应用，接入你现有的工作方式（WhatsApp、Excel、CRM、机器设备），助力马来西亚中小企业从「人手盯流程」走向「AI 跑流程、人来做决定」，降本增效。
- 1 system套系统
- 4 products个产品
- 3 stages of maturity, stated openly个成熟阶段，如实标注
- EN · 中文 · BM
Products产品4
01Problems we solve我们解决的问题
Start from the problem, not the technology.从问题出发，而不是从技术出发。
Seven questions we hear from business owners, and the products that answer them.我们常从企业主那里听到的七个问题，以及回答它们的产品。
Too few hands for routine work at the counter, in the back office and in the field.重复性工作太多、人手不够：柜台、后台、田间都一样。
Agents carry out routine actions in a chat, and machines take on field work. A person confirms each step.智能体在对话中办理日常事务，机器承担田间作业，每一步都由人确认。
Our information sits in paper, spreadsheets and chat groups, so reports always come late.信息散落在纸张、Excel 和聊天群里，报告总是慢半拍。
Upload reports as they are. Ask a question in plain words and get the answer and the chart, drawn from your own records.报表原样上传；用一句话提问，就能得到基于自家数据的答案和图表。
We'd use AI, but who sees our data, does it leave Malaysia, and who made the decision?想用 AI，但数据谁能看？会不会出境？出了事谁负责？
Governance is part of the system, not an add-on: access by role, masked personal data, human approval and a record of every step.治理是系统的一部分，而不是外挂：按角色授权、个人数据脱敏、人工审批、每一步留痕。
Video content needs crews, time and budget we don't have.做视频内容要团队、要时间、要预算，我们负担不起。
Create short dramas shot by shot with AI video models on a phone, then have the work certified and registered.在手机上用 AI 视频模型逐镜头生成短剧，再完成作品认证与确权。
We know AI matters, but where do we start, and how do our people learn it?知道 AI 重要，但从哪里开始？我们的人怎么学会？
A skills platform that works out your project's stage and matches it with courses, sales channels, compute and cross-border partners.一个技能平台：判断项目所处阶段，匹配课程、销售渠道、算力与跨境合作资源。
Q7
We want to go digital, and we want AI built into our systems from the start, not bolted on later.想做数字化转型，也希望 AI 一开始就内置在系统里，而不是以后再外挂。
Business packs on the same AIRH Agent System: the system plus a business pack becomes your CRM, OA, BI or ERP, with AI in it from day one. Staff ask in plain words, such as "which quotes are still open?" or "who needs a follow-up?", and anything that commits money is designed to wait for a person's approval.在同一套 AIRH 智能体系统上加装业务包：系统 + 业务包 = 你的 CRM、OA、BI 或 ERP，AI 从第一天起就在其中。员工用一句话提问，例如「哪些报价还在等回复？」「哪些客户该跟进了？」；凡是涉及资金的操作，在设计上都须由人批准。
- CRMRunning in Vesion已在 Vesion 运行
- OA (office workflows)OA 办公流程Running in Vesion已在 Vesion 运行
- BI (dashboards, ask your data)BI 看板与数据问答In PalmSentinel已在 PalmSentinel
- ERP (sales, purchasing, inventory, finance)ERP 销售、采购、库存、财务New pack新业务包
- Other business systems其他业务系统New pack新业务包
02The system系统
One system inside every product: the AIRH Agent System.每个产品里，都是同一套系统：AIRH 智能体系统。
We build the foundation once and reuse it. Each product is the system plus an industry pack (its own data, workflows and screens), so a new product starts from parts that already exist, not from zero.底座只建一次、反复复用。每个产品 = 系统 + 行业包（自己的数据、流程和界面），所以新产品从已有部件起步，而不是从零开始。
AIRH Agent SystemAIRH 智能体系统
+
Industry pack行业包
=
Product产品
For example: system + palm-plantation pack = PalmSentinel; system + WhatsApp and CRM pack = Vesion.例如：系统 + 棕榈种植包 = PalmSentinel 棕安智联；系统 + WhatsApp 与 CRM 包 = Vesion。
Channels接入渠道
Meets people where they already are: WhatsApp, a web console, the phone in their pocket. MCP lets other AI agents connect too.在人们已经在用的地方提供服务：WhatsApp、网页控制台、手机。MCP 让其他 AI 智能体也能接入。
Agents & skills智能体与技能
AI that does more than chat. Through registered tools and reusable skills it looks up records, drafts dashboards and prepares actions.不只是聊天的 AI：通过注册的工具与可复用的技能，查记录、做看板、准备操作。
Knowledge layer知识层
Teaches the AI your business: what each number means (confirmed by your people) and your own manuals and SOPs. Answers come from your sources, not the model's memory.让 AI 读懂你的业务：每个数字的含义（由你的人确认）、你自己的手册与 SOP。答案来自你的资料，而不是模型的记忆。
Governance治理
Access is checked by role in code, not by asking the AI to behave. Personal data is masked, risky actions wait for a person, every step is recorded, and any model can be switched off.权限按角色在代码中校验，而不是靠叮嘱 AI。个人数据脱敏，高风险操作等人批准，每一步留痕，任何模型都可停用。
Model layer模型层
Several AI models behind one register, including a Malaysian-hosted option, with automatic fallback and an offline mode. Models change without rebuilding the product.多个 AI 模型统一登记，包括马来西亚本地托管的选项；自动切换备用模型，支持离线模式。换模型无需重做产品。
One rule throughout贯穿始终的原则
AI proposes, people decide.AI 提建议，人来做决定。
Hosted where you need it.部署在你需要的地方。 A cloud region or server of your choice, with Malaysian regions available, designed so your data can stay in Malaysia.可选择云区域或自有服务器，支持马来西亚区域，设计上可让数据留在马来西亚。
In your team's languages.说你团队的语言。 Interfaces in English, 中文 and Bahasa Malaysia, as each product needs.界面按产品需要支持 English、中文与 Bahasa Malaysia。
03Architecture总体架构
How the pieces fit together.各部分如何协同。
Choose a product to see which parts of the system it uses.选择一个产品，查看它用到了系统的哪些部分。
Every product sits on the same layers, and governance runs alongside all of them. Requests flow down from the channel to the model, and nothing reaches your systems or machines without passing the governance column.所有产品都建立在同一组层级之上，治理贯穿每一层。请求从渠道一路向下到模型；任何操作在触达你的系统或设备之前，都要经过治理这一栏。
PalmSentinel uses every layer: web and phone, assistants with tools, the semantic layer and the model register, plus the full governance column.PalmSentinel 用到了每一层：网页与手机、带工具的助手、语义层与模型登记，以及完整的治理栏。
Vesion puts WhatsApp in front and the CRM behind, uses the operations manual as knowledge, and asks for confirmation before anything irreversible.Vesion：前端是 WhatsApp，后端是 CRM，操作手册作为知识，任何不可撤销的操作先确认。
ACAI is a phone-first web app whose background jobs drive AI video models. An approval queue and on-chain records provide the trust.ACAI：手机优先的网页应用，后台任务调度 AI 视频模型，审核队列与链上记录保障可信。
AI4E³ OS puts a browser OS and MCP in front, a Skills Center with intent routing in the middle, and several language models with an offline fallback underneath.AI4E³ OS：前端是浏览器操作系统与 MCP，中间是带意图路由的技能中心，底层是多个语言模型并可离线降级。
Layer 0第 0 层Products产品
01Channels接入渠道
WhatsApp
Web console网页控制台
Phone手机
API & MCP
02Agents, skills & jobs智能体、技能与任务
Chat assistants对话助手
Tool calling工具调用
Skills & intent routing技能与意图路由
Background jobs后台任务
03Knowledge知识层
Semantic layer: what each number means语义层：每个数字的含义
Manuals & documents手册与文档
Connectors & uploads数据接入与上传
04Models模型层
Language models语言模型
Video models视频模型
Model register & fallback模型登记与备用切换
Offline mode离线模式
Across all layers贯穿各层Governance治理
Roles & scopes角色与权限范围
Personal-data protection个人数据保护
Human approval (propose → confirm)人工审批（提议 → 确认）
Audit trail审计留痕
Model kill switch模型停用开关
On-chain rights record链上确权记录
Connected to连接到Your existing tools你现有的系统与设备
CRM & bookingsCRM 与预约系统
Reports & spreadsheets报表与 Excel
Sensors & weather传感器与气象
Drones, robots & haulers无人机、机器人与运输车
Social sharing社交分享
Other AI agents其他 AI 智能体
Runs on运行于Hosting部署
Cloud region or server of your choice, with Malaysian regions available自选云区域或服务器，支持马来西亚区域
The products were built at different times and share this architecture and its rules, not a single codebase. Each card below lists only the parts that product uses today.各产品开发时间不同，共享的是这套架构与规则，而非同一份代码。下方每张卡片只列出该产品目前实际用到的部分。
04Product catalogue产品目录
Four products, three stages of maturity.四个产品，三个成熟阶段。
We say plainly where each product stands: in research, in a proof of concept, or in daily production use.每个产品处于什么阶段，我们如实标注：预研、概念验证，或已在日常生产中使用。
PalmSentinel 棕安智联Governed AI and machines for Malaysia's plantations为马来西亚种植园打造可治理的 AI 与智能机械
Proof of concept概念验证 POCB2G2S
One place where the estate's information, the AI and the approvals come together, so plantations can use advanced AI and machines while the data and the decisions stay in Malaysian hands.把园区的信息、AI 与审批汇聚在一处：种植园可以用上先进的 AI 和智能机械，数据和决策仍掌握在马来西亚人手中。
For:适用： plantation groups and estates, working with government and Chinese machine partners.种植集团与园区，联合政府及中国智能机械伙伴。
- AI Board. Ask "why is this block falling behind?" and get an answer and a chart drawn from the estate's own records.AI 看板。问一句「这个区块为什么落后？」，即可得到基于园区自有数据的回答和图表。
- Upload reports as they are. Identity numbers are masked on arrival and the AI drafts what each column means. A data steward approves on a phone before anything becomes official.报表原样上传。身份证号码一进来就脱敏，AI 起草每一列的含义；数据管理员在手机上批准后才正式生效。
- Machines work under approval. For drones, patrol robots and haulers, the AI proposes a mission and a manager confirms it before anything moves.机器在审批下作业。无人机、巡检机器人、运输车：AI 提出任务，经理确认后机器才会行动。
- Everyone sees only what their role needs. Owners see all estates, managers see their own, and a machine supplier sees only its machines' health.各人只看到职责所需。老板看全部园区，经理看自己的园区，机械供应商只看到自家机器的状态。
- Workforce compliance. Crews without valid permits cannot be assigned. Worker identities open only to the data protection officer, who must state a reason.用工合规。准证无效的班组无法被派工；工人身份信息只对数据保护官开放，且须说明理由。
- Accountable AI. A tamper-evident record of every action, a switch to stop any model, and a Malaysian-hosted model option, in English, 中文 and Bahasa Malaysia.可问责的 AI。每一步都有防篡改记录，任何模型可一键停用，并提供马来西亚本地托管的模型选项；支持 English、中文、Bahasa Malaysia。
Uses用到
Channels接入渠道Agents智能体Knowledge知识层Governance治理Models模型层
Where it stands:现状： a live proof of concept with illustrative data. Estate pilots are the planned next step.概念验证在线运行（示意数据），下一步计划开展园区试点。
Open the live demo打开在线演示VesionAI customer service + smart OA, on WhatsAppAI 智能客服 + OA 智能管理（WhatsApp）
In production成熟应用B2B
A WhatsApp AI assistant wired into the business's CRM. Customers get answers and bookings in the chat they already use, and staff run daily operations from the same chat.接入企业 CRM 的 WhatsApp AI 助手：客户在常用的聊天软件里获得解答和预约，员工也在同一个对话里处理日常运营。
For:适用： service businesses that take bookings and enquiries on WhatsApp. In daily use with Vesion.通过 WhatsApp 接待预约与咨询的服务型企业。已在 Vesion 日常运行。
- AI front desk. Answers about games, sessions, prices and outlet locations come from live CRM data, never from guesswork.AI 前台。剧本、场次、价格、门店位置，均依据 CRM 实时数据回答，不靠猜。
- Smart OA in the chat. Staff lock or settle a session, manage shops and roles, and import a catalogue in the conversation. Anything irreversible asks for confirmation first.对话式 OA。员工在对话中锁场、结算、管理门店与角色、导入剧本库；任何不可撤销的操作都会先请求确认。
- The manual, on tap. Staff ask "how do I…?" and the assistant answers from the company's own operations manual, section by section.随问随答的操作手册。员工问「怎么操作……？」，助手按章节从公司自己的操作手册中作答。
- Permissions stay with the CRM. The CRM re-checks every action against the person's role, so the AI never decides who is allowed.权限由 CRM 把关。每个操作都由 CRM 按角色重新校验，谁有权限从不由 AI 决定。
- Respectful customer profiles. Tags are added only from what a customer says explicitly, with the quote kept as evidence.有分寸的客户画像。只根据客户明确说出的话打标签，并保留原话作为依据。
- Admin dashboard. AI usage and cost by provider, plus users and tags. Outgoing messages are rate-limited, and a second AI model takes over if the first is unavailable.管理后台。按服务商统计 AI 调用量与成本，查看用户与标签；外发消息限速，主模型不可用时由备用模型接手。
Illustration示意WhatsApp
Customer chat客户对话
Any slots this Saturday for 6 people?这周六有 6 人的场次吗？
Saturday has two 6-player sessions, 2 pm and 8 pm. Shall I hold the 8 pm one for you?周六有两个 6 人场：下午 2 点和晚上 8 点。要帮你预留晚上 8 点那场吗？
Staff chat员工对话
Lock the 8 pm session.把晚上 8 点那场锁了。
Locking can't be undone. Confirm: lock Saturday 8 pm, 6 players?锁场后无法撤销。确认锁定：周六晚上 8 点，6 位玩家？
Confirm确认Cancel取消
Uses用到
Channels接入渠道Agents智能体Knowledge知识层Governance治理Models模型层
Where it stands:现状： in production and in daily use (Chinese-language service).已投产，日常运行中（中文服务）。
ACAIChina–ASEAN AI Short Drama platform中国—东盟 AI 短剧节平台
Research预研G2G
The platform behind a China–ASEAN AI short-drama festival. Participants create one-minute AI dramas on their phones, compete, and have their work certified and registered.中国—东盟 AI 短剧节的平台：参赛者在手机上创作一分钟 AI 短剧、参赛评比，作品获得认证并完成确权。
For:适用： festival organisers, creators and cultural agencies in China and ASEAN.中国与东盟的赛事主办方、创作者与文化机构。
How a drama is made短剧如何生成Illustration示意
8 shots8 个分镜≤ 60s · 9:16
- AI drama studio. Storyboard up to eight shots, generate each one with an AI video model, keep the best take and assemble a vertical drama of up to 60 seconds.AI 短剧工作室。最多八个分镜，逐镜头用 AI 视频模型生成，挑选最佳版本，合成不超过 60 秒的竖屏短剧。
- Competition and AIGC certification. Judges score, the public votes and a leaderboard combines both. Approved works get a certificate with a QR code.赛事与 AIGC 认证。评委打分、公众投票、综合排行榜；通过审核的作品获得带二维码的证书。
- Short-drama feed. Swipe, like, comment, share and vote, in Chinese, English and Malay.短剧社区。滑动观看、点赞、评论、分享、投票，支持中文、英文、马来文。
- Rights on record. Each work's digital fingerprint is registered on a blockchain, with a public page to verify it.链上确权。每部作品的数字指纹登记上链，并提供公开验证页面。
- Built for both sides. Hosted in Malaysia and designed to reach users in China without depending on services blocked there.兼顾两地。部署在马来西亚，设计上不依赖在中国受限的服务，方便中国用户访问。
Uses用到
Channels接入渠道Jobs后台任务Governance治理Models模型层
Where it stands:现状： MVP in development, for an invite-only demo to government and investor stakeholders.MVP 开发中，用于面向政府与投资方的受邀制演示。
AI4E³ OSASEAN Digital Intelligence Operating System东盟数智操作系统
Research预研G2G
An AI-native platform that looks and works like an operating system. It is built on AI plus three engines (Education, E-commerce and Entertainment) for innovators across ASEAN.以「AI + E³」为骨干的 AI 原生平台，采用操作系统式界面；以教育、电商、娱乐三大引擎，服务东盟的创新者。
For:适用： innovators, start-ups and institutions in Malaysia and across ASEAN, and China–Malaysia government–industry exchange.马来西亚及东盟的创新者、初创企业与机构，以及中马政企交流。
An OS in the browser浏览器里的操作系统Illustration示意
◐ Copilot · Ctrl+K
$ ai plan a smart-agriculture visit帮我规划一次智慧农业示范考察
→ routed to Skill已路由到 Skill: ai4e3.hub
→ routed to Skill已路由到 Skill: ai4e3.hub
E³ HubSmartAgriGreenChannelSkills
- An OS in the browser. A desktop with windows, a dock and a command terminal, and an AI Copilot one shortcut away.浏览器里的操作系统。桌面、多窗口、程序坞、命令终端，AI Copilot 一键唤起。
- Skills Center. Every AI capability is a reusable Skill you can run, create, import and export. Requests are routed to the right Skill automatically.技能中心。每项 AI 能力都是可复用的 Skill：运行、新建、导入导出；请求按意图自动路由到合适的 Skill。
- ASEAN Innovation Hub. Works out a project's stage (idea, validation, growth or scale) and matches it with courses, sales channels, compute and the China–Malaysia green channel, ending with an action list.亚创中心 Hub。识别项目阶段（创意、验证、增长、规模化），匹配课程、电商渠道、算力与中马绿色通道资源，输出行动清单。
- China–Malaysia Green Channel. Visit bookings and government–industry matchmaking in one place, plus a smart-agriculture showcase for delegations.中马绿色通道。考察预约与政企对接一站式办理，并为代表团提供智慧农业示范方案。
- Open to other AI. The whole platform switches between BM, 中文 and EN, and an MCP server lets external AI agents call its skills.向其他 AI 开放。全站 BM · 中文 · EN 三语实时切换，内置 MCP Server，外部 AI 智能体可调用平台技能。
Uses用到
Channels接入渠道Agents & skills智能体与技能Knowledge知识层Governance治理Models模型层
Where it stands:现状： a working platform prototype.平台原型已可运行。
05Find your fit找到适合你的产品
What do you need?你需要什么？
Pick one or more needs and we'll show the products that fit, and why.选一项或多项需求，我们会列出合适的产品及原因。
Contact联系我们
Start with one process.从一个流程开始。
Tell us which process costs your team the most time. We'll tell you which product fits and show it to you working.告诉我们最耗团队时间的那个流程，我们会告诉你哪个产品适合，并现场演示给你看。
Email邮箱airhmy@airh.my
Website网站airh.my/contact
Office地址B1-6-3, SOHO Suites KLCC, No. 20, Jalan Perak, 50450 Kuala Lumpur, Malaysia